Communications with Dr. Cook and Harmony Functional Medicine
At Harmony Functional Medicine, patient information is recorded and stored on our electronic medical record known as Cerbo. To protect the security of our patients’ health information, it is important that all communications between our established patients and Harmony Functional Medicine regarding health issues occur through our practice’s patient portal on Cerbo.
If you are an established patient and wish to communicate with us about any aspect of your health condition, please log onto the patient portal, click on “Secure Messages” in the menu to the right, and follow the prompts to send us a message. We strive to reply to messages within two (2) business days when possible.
After we have replied to your message, you will receive an email from us at the primary email address you provided. It will prompt you to log onto the patient portal to view our reply. When you are in the patient portal, click on “Secure Messages” to read the message. All messages to or from you will automatically be assigned to your patient record in Cerbo.
It is important that our established patients not send regular emails to our office. These are not considered secure. All electronic communications should be made through the patient portal.
To contact our office by phone, please call 512-387-5813. We strive to reply to phone messages within two (2) business days. Communications received after business hours Monday through Thursday or on the weekend will be answered on the following business day when possible.
Our electronic medical record provider, Cerbo, provides technical support for our patients if they encounter difficulties such as trouble getting onto the portal, resetting their password, filling out forms, or retrieving messages. If you are experiencing difficulty, please contact Cerbo Technical Support.
Patient Portal Cerbo 2021