Communications

Communications with Dr. Cook and Harmony Functional Medicine

At Harmony Functional Medicine, patient information is recorded and stored electronically on our secure electronic medical record, Cerbo. To protect the security of our patients’ health information, it is important that all communications between our established patients and Harmony Functional Medicine regarding health issues occur through our practice’s patient portal on Cerbo.

If you are an established patient and wish to communicate with us about any aspect of your health condition, please log onto the patient portal, click on “Secure Messages” in the menu to the right, and follow the prompts to send us a message. We strive to reply to messages within two (2) business days when possible.

After we have replied to your message, you will receive an email from us at the primary email address you provided. It will prompt you to log onto the patient portal to view our reply. When you are in the patient portal, click on “Secure Messages” to read the message. All messages to or from you will automatically be assigned to your patient record in Cerbo.

It is important that established patients not communicate any of their medical information via email, which is not considered secure. All electronic communications should be made through the patient portal.

Communications received after business hours will be addressed within two business days, when possible.